Look forward to:
  • ArrivalDeparture

  • 2 Persons1 Room

    • Persons

    • Rooms

  • Cocktail with a view?

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  • Cocktail mit Aussicht?

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  • Authentic pub with character

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  • Start date and time

  • 8 Hours10 Participants

    • Meeting duration

    • Participants

Your Questions - Our Answers

At this point, we put together the most frequently asked questions with the corresponding answers to provide you with information about the booking, your stay at the Hotel Hafen Hamburg and our restaurants and bars in advance.


If you still have a question, feel free to contact us by phone at the following number:
+49 (0) 40 31113 - 0.

FAQ about rooms

  • We assure the check-in at 3 pm and kindly ask you to check out before 11 am. If you would like to request an early check-in or late check-out please do not hesitate to contact us prior your arrival.

  • A perfect start to the day includes a delicious breakfast. We provide you with our popular breakfast buffet for 27,00 EUR per person/day. Breakfast is served from Mon.-Fri. from 06.30 to 10.30 a.m. and Sat.-Sun. from 06.30 to 11.00 a.m.

  • Yes, there are a limited number of parking spaces in the courtyard of the hotel and in an adjacent public underground car park. The charge is 18 € for 24 hours. Unfortunately it is not possible to reserve a parking spot in advance. The height and width of the driveway are 1.8 meters.

  • If you book directly on the hotel website, the category Commander with Harbor View guarantees you a great view over the port of Hamburg.
    In the rooms of the categories commander, lieutenant and captain, the harbor view can be deposited as non-binding request.

  • In the traditional house, which is very classic and listed, are the reception and the rooms of the categories sailor, lieutenant, commander, commander with harbour view, nautic, tiny class and our family rooms. This part of the building was built in 1862 and is also called old sailor's house.

    The second, so-called residence building, was built in 1995. In this modern part of the building you will find the rooms of the category Captain and cabin as well as our Hafen diner.

  • Your are welcome to book your room online, via E-Mail at [email protected] or via telephone dialing +49 (0) 40 31 11 3 70 600.

  • Yes, we offer complimentary highspeed internet (12Mbits/s).

  • Yes, you are welcome to spend your stay in our hotel with your dog. Regardless of the size of the dog we charge 20 € per dog per day.

  • No, since March 2017 we are a non-smoking hotel.

  • Usually, you can cancel our best flexibal rate until 12 pm on the day of arrival free of charge. For booking, please note that other rates or special dates e.g fairs, harbour birthday, holidays or New Years Eve the cancelation policy may vary.

  • Yes, all of our room prices include VAT and the local culture- and tourism-tax. In case you are traveling for business purposes, please be sure to fill out this document and send it to us or bring it with on your arrival, to excempt yourself from taxes.

  • In case you do not possess a creditcard, you have the possibility to book via telephone without providing credit card details (not applicable for every category, rate and date, only possible if you have a german address). In preference, you can book your room online and use the payment method PayPal or direct payment.

  • Yes, our hotel has two wheelchair friendly rooms. Furthermore, the restaurant Port and Willie's Bierstube, as well as the lobby are wheelchair accessible and free of obstacles.

    The Hotel Hafen Hamburg is a building built in the 19th century, so not all rooms and hotel corridors are wheelchair friendly. However, there are several elevators in the building that allow access to many floors.

FAQ about the Restaurant Port

  • The opening hours are 12.00 pm - 12.00 am daily.

  • Our menu offers grilled specialities and traditional North German dishes.

    In addition, it is also possible to visit without being very hungry. Our offer is complemented by:
    - An ice cream menu with delicious ice cream from the Hamburg manufacturer Luicella's.
    - A selection of cakes for coffee or tea in the afternoon

  • Yes, there is an adjacent public underground car park at Restaurant Port. The cost is 18 € for 24 hours. A parking reservation in advance is unfortunately not possible. The entry height and width are each 2 meters.

  • Table reservations can be made here or by calling +49 (0) 40 31 113 70 400.

  • No, but we can provide you with a non-binding request for a window seat.

  • That's right! We have been welcoming guests at the Port Restaurant for over 40 years. It was time for a change! After 10 months of planning and 13 weeks of remodeling, we opened the new Port on June 11, 2020.

  • Yes, we offer daily a homemade tart and cake.

  • Yes, the restaurant Port is located on the ground floor and has a disabled toilet.

  • Yes, we have a room for about 50 people, which can be separated from the restaurant.

  • We look forward to your visit together with friends, acquaintances and the whole family. We are happy to accept your group inquiries via e-mail at [email protected]

    Please note that we offer a preselected menu instead of à la carte for groups of 16 or more. We want to make sure that we can serve the food to each person at the same time.

FAQ about the Tower Bar

  • The Tower Bar opens Tuesdays to Saturdays from 6.00 pm to 01.00 am. The bar is closed on Sundays and Mondays.

  • Table reservations can be found here. We kindly ask for your understanding that we can only accept a limited amount of reservations. You are also welcome to visit us without reservation.

  • Minors aged between 11 and 16 years are only allowed to enter the bar until 10 pm when accompanied by an adult. Adolescents between the age of 16 and 18 are only permitted to stay in the bar until midnight when accompanied by a parent or legal guardian.

  • Yes, you can pay by debit or credit card starting at a minimum amount of 25 €.

  • No, from the 11th floor there are only steps leading to the Tower Bar which is located on the 12th floor.

  • No smoking is only allowed outside of the building. Please note that this also applies to e-cigarettes.

  • Only drinks and snacks are served at the Tower Bar.

  • Yes, you are welcome to book the Tower Bar exclusively. The request is based to availability. Please contact [email protected] for your request.

  • No. Please validate your parking ticket at the pay machines in the basement

  • We kindly ask you to refrain from bringing your dog, as the environment in the Tower Bar with loud music and numerous guests is not suitable for dog welfare. Alternatively, we can refer you to our Restaurant Port at the groundfloor.

FAQ about the Hafen Diner

  • The Hafen Diner is closed due to Corona until further notice.
    We are looking forward to your visit from Mondays to Thursdays from 12.00 o'clock to 21.00 o'clock and Fridays to Saturdays from 12.00 o'clock to 22.00 o'clock. On Sundays the Hafen Diner is closed.

  • Book your table online, by e-mail at [email protected] or by phone at +49 (0) 40 311 13 70 460.

  • There is no direct view over the river Elbe, however, you are only a few steps away from the port of Hamburg.

  • Yes, we have a lunch offer which includes a burger, a side dish and a soft drink of your choice for only 11 €. With our all-time special, you get a burger and a cocktail of your choice for just 14.50 € at any time. We also offer regularly changing special burgers.

  • We look forward to your visit together with friends, acquaintances and the whole family. We are happy to accept your group inquiries via e-mail at [email protected]

    Please note that we offer a preselected menu instead of à la carte for groups of 30 persons or more. We want to make sure that we can serve the food to each person at the same time.

FAQ about Conferences & Events

  • Yes, each of our meeting rooms has natural light.

  • Yes, you are welcome to book the Tower Bar exclusively. The request is based to availability. Please contact [email protected] for your request.

  • We serve lunch in our restaurant Port, in the Hafen Diner or in the foyer of your meeting room, depending on the number of participants in the event.

  • Yes, we provide you with complimentary high-speed Internet (4Mbits / s). Alternatively, we offer you an upgrade on request (fee required)

  • Yes, there is a public underground car park with 61 parking spaces and another 25 parking spaces in the courtyard of the hotel. The charge is 18 € for 24 hours. Unfortunately it is not possible to reserve a parking spot in advance. The height and width of the driveway are 2 meters.

  • Yes, all of our prices include VAT.

  • We look forward to receiving your event enquiry via our booking system, via E-Mail to [email protected] or via telephone +49 (0) 40 31 11 3 70 700.

  • Yes, we are happy to make an appointment for a personal inspection of our rooms. Please send us an E-Mail to [email protected] or give us a call at +49 (0) 40 31 11 3 70 700.

  • The Hotel Hafen Hamburg has a total of 8 function rooms of various sizes. A combination of different rooms is possible as well.

  • Our meeting rooms can accommodate 2 to 400 people. For larger events, we will gladly inform you about a combination of our rooms.

  • Yes, we will gladly accept your package 2 days prior the beginning of your event. Please note down the events name and date on your package.

  • Yes, both houses belong to the same owner and are managed together. Therefore, we can offer you a combination of both houses for your event in the areas of function room and room. The hotels are only 400 meters apart.

Your question is not answered yet?

Please contact us. We will be glad to help you as soon as possible.