Nice and easy. Friendly staff and a great location in center of town.
Everyone was extremely welcoming and helpful. I would recommend your hotel. Not your fault but the U-Bahn works complicated things a bit and when I rang re directions earlier in the month it wasn’t mentioned. Otherwise v good
Very, very pleasant.
Excellent stay! Very friendly and helpful staff. Restaurants and waiters were wonderful. The room was very comfortable. We look forward to staying again next time we are in Hamburg.
We really enjoyed our stay at Hotel Hafen. An ideal location for seeing everything Hamburg has to offer. Thank You
Excellent, alles perfekt
Extremely satisfying and enjoyable. Will definitely return.
We were delighted with our stay at your hotel and our room was fantastic .. a marvellous gesture from the young lady who checked us in. It would be nice to have an external lift built from the street to the hotel level, for those like us, who arrive by ship or S Bahn station with heavy luggage... we carried our cases up the steps!
We loved the antique artifacts in the old part of the Hotel and were thrilled to find a wooden trunk from the Royal Navy Navigation School, Portsmouth, England … the city where I was born. If ever you no longer have use for this truck, I would be happy to purchase it from the Hotel.
The Linden Covered Terrace and Service , Location and Views were excellent . Greek Waiter was charming.
The Tower Bar was great and so were the cocktails and the view. The upper deck in the ceiling was rather noisy, especially as it was full of giggling ladies … perhaps you could undertake something to soften the acoustics ? e.g. place Fleece behind the pictures or the wall paper??? It was a pity there is no Bar Food or a wider choice of nibbles, but quite understandable as you do not really have a kitchen up there in the sky. Will definitely recommend the Hotel and hope to come again ourselves . Thank You to the whole Team. Christine and Roland Jaletzke
To whom this may concern,
I have visited your Hotel and Restaurant twice already and am truly amazed how beautiful the Residenz / Hotel Hafen Hamburg is. Just the view from the Restaurant onto the harbour and view from the Tower is out of the world.
Our compliments to your staff for being ever so professionall and observant and friendly.
We will always recommend your Hotel especially for foreigners / Tourists wanting to visit Hamburg.
Thank you once again!
Lovely hotel. Excellent location. Great breakfasts. Helpful staff. I think we must have chosen to stay in a week when prices were higher than usual (but outside school holidays)
Good location. Frendly personal. We´ll be back !!!