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Guest Reviews.

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..and help us improve our services to provide a better guest experience. But, feedback is not only important to us, it helps you to get a better insight in other customer’s experience in order to make the right decision and stay with us. We are looking forward to welcoming you at the Hotel Hafen Hamburg soon.

You already slept in one of our cozy rooms? We would appreciate your feedback und and hope to have the pleasure of welcoming you again in the future.

Location

93,4 %

Room

81,5 %

Cleanliness

88,4 %

Service

82,7 %

Restaurant

86,2 %

Frühstück

87,4 %

Overall rating

[21.970 Reviews]

A Nice hotel in a central location with lots of things to see within walking distantce.

I love the ambiance at the Hotel & the service is very friendly, helpful & always go above & beyond. I used to come hear with my wife but now that she is gone I decided to visit again on my own & I will be back!

Amazing stay at Hotel Hafen Hamburg! :)

It`s a nice place, great team.

Wonderfull. Nice People. Great food in restaurant

Good - it was a pleasure to stay here ... all very much appreciated !

The hotel is very good.

I'm very satisfied. Rooms are clean and spacious enough.

Convinced?

Very good. I've enjoyed specialy the breakfast. It was super.

Great value for money, very convenient location, qualified staff. Using this hotel regularly.

Great value for money. Excellent location. Supportive staff. Using hotel on regular basis.

A good hotel with central location.

fantastica experience

good stay, I request

Very Nice hotel.But the breakfast price is to high

Nice place in good location Good

Convinced?

An excellent Hotel with great personel.

Very good indeed. Don't miss Tower Bar and Willys bierstube.

great location to see sights

Excellent, can't find a better hotel with such friendly staff, nice rooms and a super nice breakfast with several kinds of honeys.

Very good hotel, clean and good service!

Very satisfied mit everything

Nice and easy. Friendly staff and a great location in center of town.

Everyone was extremely welcoming and helpful. I would recommend your hotel. Not your fault but the U-Bahn works complicated things a bit and when I rang re directions earlier in the month it wasn’t mentioned. Otherwise v good

Convinced?

perfect accomodation

Very, very pleasant.

Excellent stay! Very friendly and helpful staff. Restaurants and waiters were wonderful. The room was very comfortable. We look forward to staying again next time we are in Hamburg.

We really enjoyed our stay at Hotel Hafen. An ideal location for seeing everything Hamburg has to offer. Thank You

Excellent, alles perfekt

Very nice

Extremely satisfying and enjoyable. Will definitely return.

We were delighted with our stay at your hotel and our room was fantastic .. a marvellous gesture from the young lady who checked us in. It would be nice to have an external lift built from the street to the hotel level, for those like us, who arrive by ship or S Bahn station with heavy luggage... we carried our cases up the steps!

We loved the antique artifacts in the old part of the Hotel and were thrilled to find a wooden trunk from the Royal Navy Navigation School, Portsmouth, England … the city where I was born. If ever you no longer have use for this truck, I would be happy to purchase it from the Hotel.

The Linden Covered Terrace and Service , Location and Views were excellent . Greek Waiter was charming.

The Tower Bar was great and so were the cocktails and the view. The upper deck in the ceiling was rather noisy, especially as it was full of giggling ladies … perhaps you could undertake something to soften the acoustics ? e.g. place Fleece behind the pictures or the wall paper??? It was a pity there is no Bar Food or a wider choice of nibbles, but quite understandable as you do not really have a kitchen up there in the sky. Will definitely recommend the Hotel and hope to come again ourselves . Thank You to the whole Team. Christine and Roland Jaletzke

Convinced?

To whom this may concern,

I have visited your Hotel and Restaurant twice already and am truly amazed how beautiful the Residenz / Hotel Hafen Hamburg is. Just the view from the Restaurant onto the harbour and view from the Tower is out of the world.
Our compliments to your staff for being ever so professionall and observant and friendly.
We will always recommend your Hotel especially for foreigners / Tourists wanting to visit Hamburg.

Thank you once again!

Your sincerely

Marc Grützmacher

Lovely hotel. Excellent location. Great breakfasts. Helpful staff. I think we must have chosen to stay in a week when prices were higher than usual (but outside school holidays)

EXCELLENT

Good location. Frendly personal. We´ll be back !!!

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