We assure the check-in at 3 pm and kindly ask you to check out before 11 am. If you would like to request an early check-in or late check-out please do not hesitate to contact us prior your arrival.
A perfect start to the day includes a delicious breakfast. Since 3rd of June, we provide you with our popular breakfast buffet for 24,00 EUR per person/day. Breakfast is served from 06.30 - 10.30 am daily.
Yes, there are a limited number of parking spaces in the courtyard of the hotel and in an adjacent public underground car park. The charge is 18 € for 24 hours. Unfortunately it is not possible to reserve a parking spot in advance. The height and width of the driveway are 1.8 meters.
If you book directly on the hotel website, the category Commander with Harbor View guarantees you a great view over the port of Hamburg.
In the rooms of the categories commander, lieutenant and captain, the harbor view can be deposited as non-binding request.
In the traditional house, which is very classic and listed, are the reception and the rooms of the categories sailor, lieutenant, commander, commander with harbour view, nautic, tiny class and our family rooms. This part of the building was built in 1862 and is also called old sailor's house.
The second, so-called residence building, was built in 1995. In this modern part of the building you will find the rooms of the category Captain and cabin as well as our Hafen diner.
Yes, we offer complimentary highspeed internet (4mbits/s). By request, you can choose an upgrade free of charge, which enables you to surf the internet with 12mbits/s for 24 hours. Please type in your 5-digit roomnumber (e.g. 30 000 - 50 000) and your last name to login.
Yes, you are welcome to spend your stay in our hotel with your dog. Regardless of the size of the dog we charge 20 € per dog per day.
No, since March 2017 we are a non-smoking hotel.
Usually, you can cancel our best flexibal rate until 12 pm on the day of arrival free of charge. For booking, please note that other rates or special dates e.g fairs, harbour birthday, holidays or New Years Eve the cancelation policy may vary.
Yes, all of our room prices include VAT and the local culture- and tourism-tax. In case you are traveling for business purposes, please be sure to fill out this document and send it to us or bring it with on your arrival, to excempt yourself from taxes.
In case you do not possess a creditcard, you have the possibility to book via telephone without providing credit card details (not applicable for every category, rate and date, only possible if you have a german address). In preference, you can book your room online and use the payment method PayPal or direct payment.
Yes, our hotel has two wheelchair friendly rooms. Furthermore, the restaurant Port and Willie's Bierstube, as well as the lobby are wheelchair accessible and free of obstacles.
The Hotel Hafen Hamburg is a building built in the 19th century, so not all rooms and hotel corridors are wheelchair friendly. However, there are several elevators in the building that allow access to many floors.