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The maritime furnished reception of the Hotel Hafen Hamburg

Covid-19 & everything you need to know about your stay

Since June 1, our doors are open for business and touristic travelers. On this page you will find bundled all information about your and our security, your already made or future bookings and information how we deal with the current situation. In short: A collection of all answers to the most frequently asked questions of our guests - maybe you will find the information you are looking for?


Last update: 25th of June 2021

Hotelhafenhamburg Pattern Beige

What awaits you with us

To ensure that you feel completely comfortable and can enjoy your stay to the utmost, we have taken safety measures and precautions to protect your and our colleagues' health. Here you can get a first impression of what you can expect from us at the moment.

How we take care of your safety

We are hosts from the heart. The last weeks were therefore especially hard for us, because the most important thing was missing: You! Our guest. Unfortunately we will close our doors from 02.11.2020. Should you nevertheless plan to come to us after the reopening, we will provide you with the most important information.

To the overview
  • Since 1st of June we are open. Even travels with touristic purposes are possible again.

  • Yes, for a stay in our house we require a negative Corona test until further notice.

    A complete Corona vaccination (usually 14 days after the second vaccination) or a recovery from Corona (at least 28 days and a maximum of 6 months) exempts from the testing obligation if the proof is presented upon arrival. We would like to point out that the mask requirement in force in the house still applies.

    Possibilities of the test:
    1. A confirmation of a negative rapid antigen test from a testing center. The test can be performed up to 48 hours in advance. Hamburg has several test centers in our immediate area (including a drive-in center at "Fischmarkt") that you can visit on your arrival day. Here you can find an overview of the test centers in Hamburg. Of course, the test center can also be located outside Hamburg, e.g. in your hometown. Note: In most German test centers an appointment is necessary.
    Please note that we can only accept a rapid antigen test that has been issued in your name by an official test center or confirmed by a trained member of our staff.

    2. Confirmation of a negative PCR test. The swab for the test must have been taken no earlier than 48 hours before arrival.
    If it is not possible for you to take a test in a test center before arrival, we will in exceptional cases provide you with a free rapid antigen test in our hotel's own test center before check-in, which you can carry out yourself. Please note that the result will only be visible after 15-20 minutes and this represents a waiting time for your check-in. In addition, the rapid test performed in the hotel does not entitle you to use restaurants & bars outside the hotel (in Hamburg, a negative test is currently required for indoor areas, outdoor restaurants are exempt from the testing requirement). We therefore recommend that you arrive already with a valid negative test.

    For longer stays, we require a new negative test result every three days. We will be happy to provide this to you free of charge as well.

  • Here you will find all the important information about Hamburg and what to look out for.

  • At the Hotel: Our colleagues wear a mask at all times - whether at reception, in the back office or when cleaning your room.
    We would also like to ask you to always wear a protective mask (FFP2 or medical mask) outside your room while moving around the house premises.

    In Hamburg:
    There is no longer a general obligation to wear masks on the streets and in public places since 18th of June 2021. You can find an overview of the current regulations here.

  • Our staff always wear gloves when cleaning your room and preparing food.

  • We provide you with disinfectants at the entrances and exits in our lobby.
    Our employees have committed themselves to wash and disinfect their hands regularly and thoroughly.

  • Our reception has a new glass structure, through which we can see you but also protect you. Furthermore we are happy about a cashless payment. There are sufficient numbers of card payment devices available for payment by EC or credit card. Before we hand you a ballpoint pen or your key card, they are thoroughly disinfected. For a smooth check-in or check-out process, there are separate entrances and exits and distance markings on the floor.

  • We want you to feel and be safe in your room. These are measures we have taken to protect your health:

    - Special training of our colleagues in our housekeeping department
    - Wearing gloves and respiratory mask during cleaning
    - Daily disinfection of surfaces and frequently touched objects (e.g. door and window handles, taps, remote control, etc.)
    - Use of a surface disinfectant that is suitable for viruses
    - Reduce all objects in the room to the most necessary (bedtime treat, flyer on the bed, etc.)
    - Daily exchange of all towels
    - Your bed linen is cleaned with antiviral detergent

  • A perfect start to the day includes a delicious breakfast. Since 3rd of June, we provide you with our popular breakfast buffet for 23,00 EUR per person/day. Breakfast is served from 7 - 10.30 am daily.

  • Yes, the Tower Bar opens daily 6 - 11 pm.
    The restaurant Port opens daily 12 - 10 pm (kitchen 12 - 3 pm & 5 - 9 pm).
    The Hafen Diner and Willis Brasserie & Lounge remain closed until further notice.

  • We love it when our hotel pulsates, when you meet strangers and friends in the corridors and stop for a little snack or a warm "Moin". However, to make sure that the corridors of our historic building are not too crowded, we rely mainly on the following measures:

    - We have introduced directional traffic in almost all parts of the building. Means one door is available as entrance and another as exit. Our restaurants have separate entrances.
    - We recommend our stairs. Have you already discovered our historic golden staircase? It is worth a visit, even if you did not want to get to another floor. Of course our lifts are still available for your arrival and departure. However, we would like to ask you to use the lifts only individually or with people with whom you share a room anyway.

I want to travel! May I?

YES! Since 1st of June the hotel is open again.

To the overview
  • We are open since 1st of June. Even travels with touristic purposes are possible again.

  • In Hamburg: There is no longer a general obligation to wear masks on the streets and in public places since 18th of June 2021. You can find an overview of the current regulations here.

    At the Hotel: Our colleagues wear a mask at all times - whether at reception, in the back office or when cleaning your room.
    We would also like to ask you to always wear a protective mask (FFP2 or medical mask) outside your room while moving around the premises.

  • The best and most flexible rates are always offered on our website. Here you will also get a good overview of available room categories and rates: Book now

  • In order to guarantee you the most possible flexibility, we are offering you rates for the coming period, which are rebookable or cancelable until shortly before your stay. You can find these directly on our website.

  • We have compiled a detailed catalogue of questions and answers on the subject of safety and health in hotels. Click here to learn more.

  • A perfect start to the day includes a delicious breakfast. Since 3rd of June, we provide you with our popular breakfast buffet for 23,00 EUR per person/day. Breakfast is served from 7 - 10.30 am daily.

  • Yes, the Tower Bar opens daily 6 - 11 pm.
    The restaurant Port opens daily 12 - 10 pm (kitchen 12 - 3 pm & 5 - 9 pm).
    The Hafen Diner and Willis Brasserie & Lounge remain closed until further notice.

  • Hamburg attracts with big city flair and Hanseatic charm. Due to the current situation, many are skeptical whether a trip to Hamburg is worth it. We say yes! – Despite the restrictions, the hanseatic city has so much to offer in terms of great activities. Here you can find our surrounding tips.

Your existing booking

You are wondering if you can keep your already made booking or have bought tickets for a musical? We would be happy to inform you about current travel regulations for Hamburg. You will also find answers to possible questions about your voucher, which you received as a replacement for a reservation from March to May.

To the overview
  • We are open from 1st of June. Even travels with touristic purposes are possible again.

  • All musical shows have been cancelled until 28.02.2021 due to the Covid-19 pandemic. You can request a voucher for your already paid musical tickets via Eventim. For this, you need the original tickets, which we will gladly send you by registered mail. Please contact our reservations department by e-mail at reservierung@hotel-hamburg.de or by phone at +49 (0) 40 31113 - 70 600.

  • We have compiled a detailed catalogue of questions and answers on the subject of safety and health in hotels. Click here to learn more.

  • We would like to thank you once again for accepting our voucher as a substitute for your impossible journey. You have made a great contribution to helping us through this difficult time. We are therefore all the more pleased that you would now like to join us.

    To redeem your voucher, please contact us at reservierung@hotel-hamburg.de or +49 (0) 40 31 11 3 70 600 and state your new desired date and your reservation number, which is noted on the voucher.

  • You do not have to use the voucher yourself. A name change of your booking is of course free of charge.

  • Your cancellation options depend on your cancellation conditions and the booking method you choose.

    You can see your cancellation terms on your reservation confirmation. Please cancel your room within the periods indicated on it. If you have decided on a non cancelable rate at the time of booking, please contact us at reservierung@hotel-hamburg.de.

    We would also like to ask you to cancel your reservation in the same way as you made your reservation.

    Website of the Hotel Hafen Hamburg: https://onepagebooking.com/hhh/modify-booking
    Reservation by phone or mail directly at the hotel: +49 (0) 40 31113 70 600 or reservierung@hotel-hamburg.de

    If you made your reservation via booking.com, Expedia, a travel agency or any other booking platform, they are also responsible for cancellations.

    If you have any questions regarding your cancellation options, we will be happy to assist you at any time. We would be pleased if you decide to change your booking instead of cancelling and visit us at another time.

Restaurants & Bars

We will be happy to tell you which restaurants & bars are currently open at the hotel, whether you have to wear a face mask and how many persons we are allowed to welcome. We are looking forward to enjoy social evenings and delicious food with you.

To the overview
  • Yes, the Tower Bar opens daily 6 - 11 pm.
    The restaurant Port opens daily 12 - 10 pm (kitchen 12 - 3 pm & 5 - 9 pm).
    The Hafen Diner and Willis Brasserie & Lounge remain closed until further notice.

  • We record data about you (name and phone number) by using the Luca app. This contact tracking is for your protection so that you can be informed, In the event that one of our guests was infected with Corona during their stay.

  • A maximum of ten people may sit at one table. Children (under 14 years) are not counted. In addition, masks are compulsory in the entire house. The masks may be removed during the stay at the place.

    A further overview of the current regulations can be found here.

  • For a stay in our restaurant we require a negative Corona test until further notice.

    A negative test result of a PCR test or a rapid test is needed. The PCR test shouldn't be older than 48 hours and the rapid test shouldn't be older than 24 hours.

    Vaccinated and recovered persons are not required to submit a negative coronal test. Only a proof of recovery or vaccination is needed.

    We would like to point out that the mask obligation (FFP2 or medical mask) that applies in the house still applies.

  • Our colleagues wear a mask at all times - whether in the restaurant, when preparing your food and drinks or behind the scenes.
    We would also like to ask you to wear a mask (FFP2 or medical mask) outside the restaurant or bar while moving around the hotel. At your table, you can of course remove the mask to consume food and drinks.

  • Our employees always wear gloves when preparing your food and drinks. In addition, our kitchen and service personnel are trained in correct hand washing and hand hygiene (even before Corona). Our suppliers have also taken the same measures.

  • We provide disinfectants in our hotel lobby and at the entrance of our restaurant. Please disinfect your hands before entering.

    Our employees have also committed themselves to washing and disinfecting their hands regularly and thoroughly.

    After each use of menus, chairs and tables we disinfect the surfaces with a surface disinfectant suitable for viruses.

  • No, if you have typical Corona symptoms, we would urge you to stay at home.

Business trips, conferences & private events

Are you looking for a safe hotel for your business trip, are you interested in one of our event rooms for a conference or would you like to celebrate your birthday, wedding or anniversary with us? You'll find answers to this and more with the most frequent questions of our guests.

To the overview
  • Yes, with pleasure! We look forward to welcome you.

    If you don't have a room reservation yet, the following booking options are available:
    Website: Daily rates and a good overview of our flexible rates can be found here.
    Reservation: We look forward to your reservation at the current daily or company rate at reservierung@hotel-hamburg.de or +49 (0) 40 31113 70 600.

    To arrange corporate rates, please contact us at sales@hotel-hamburg.de or +49 31113 70 740.

  • A good start to the day includes a delicious breakfast. Since 3rd of June we provide you again with our popular breakfast buffet for 23.00 EUR per person/day.
    The breakfast hours are daily from 07.00 to 10.30 a.m.

  • We have compiled a detailed catalogue of questions and answers on the subject of safety and health in hotels. Click here to learn more.

  • We have compiled a detailed catalogue of questions and answers on the subject of safety and health in hotels. Click here to learn more.

  • No, we look forward to receiving your reservation at your business rate at reservierung@hotel-hamburg.de or +49 (0) 40 31113 70 600.
    If you have any questions regarding your company rate, please contact us at sales@hotel-hamburg.de or +49 (0) 40 31113 70 740.

  • Meetings and events can be held under certain restrictions. Please contact our events team directly.

  • Private events can currently be held with a maximum of 50 guests and 10 guests per table (according to contact restrictions). In addition, masks are compulsory in the entire interior. The masks may be removed during the stay at the place.

  • Due to the prescribed minimum distance between conference participants, the maximum capacity of our premises is currently very limited.
    Your personal contact (at events@hotel-hamburg.de or +49 (0) 40 31119 70 700) will be happy to show you alternative possibilities for your event so that the hygiene regulations can be observed. Among other things, it may be necessary to reduce the number of participants or rebook to another room.

    We take your and our guests' health and safety very seriously. For this purpose, we rely on our hygiene concept for conferences:

    - If there are several conferences, we pay attention to splitting over several floors or to the coordination of the break times, so that conference guests do not mix.
    - All house guests are required to wear face masks in public areas.
    - The appropriate routes for entering and leaving the room are marked to avoid oncoming traffic in the entrance area as far as possible.
    - Sponsor and exhibitor stands in the break area are only possible under certain circumstances. This mainly depends on the number of participants and stands.
    - Coffee break snacks and lunch will be available at the buffet. Participants are encouraged to consume food and hot drinks at their seats in the conference room, as the minimum distance in the break area may not be maintained.
    - Starters and desserts are provided in closed containers for self-service.
    - Hotel staff wears face masks and if necessary gloves at all times.
    - Disinfectant is available at the entrance to the hotel and in the break area in front of the conference room
    - In the entire house, special attention is paid to the disinfection of door handles, handrails, elevator buttons, etc.

  • As long as you are on your seat in the conference room, you are not required to wear a mask.

    Outside the event room we would like to ask you to always wear a protective mask while you are moving around inside the hotel.

    Our colleagues wear a mask at all times - whether in the event room, in the back office area or when preparing your food and drinks.

  • Yes, a disinfectant dispenser is available in each function room.

  • Yes, there is a minimum distance between seats. To make this possible, we have defined modified maximum capacities per room. Please get in touch with your contact person directly or contact events@hotel-hamburg.de or +49 (0) 40 31113 70 700 to find out more.

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