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The maritime furnished reception of the Hotel Hafen Hamburg

Covid-19 & everything you need to know about your stay

Since June 1, our doors are open for business and touristic travelers. On this page you will find bundled all information about your and our security, your already made or future bookings and information how we deal with the current situation. In short: A collection of all answers to the most frequently asked questions of our guests - maybe you will find the information you are looking for?


Last update: 15th of October 2021

Hotelhafenhamburg Pattern Beige Blau

What awaits you with us

To ensure that you feel completely comfortable and can enjoy your stay to the utmost, we have taken safety measures and precautions to protect your and our colleagues' health. Here you can get a first impression of what you can expect from us at the moment.

This is how we take care of your safety

We are hosts from the heart. The last few months were therefore particularly difficult for us, because the most important thing was missing: you! Our guest. We are therefore all the more pleased that you would like to visit us. To make you feel and be safe with us, we have taken a few measures that we would like to inform you about.

To the overview
  • Obligation to provide evidence: If you are arriving from a high incidence area, please bring your full proof of vaccination or convalescence and negative test result with you. If you are not fully vaccinated, we can only guarantee accommodation after a 5-day quarantine period and a negative test certificate. If you arrive from a virus variant area, accommodation is only possible after a period of 14 days.

    All further information about the current regulations can be found here.

  • Yes, for a stay in our house we require the 3G regulation until further notice. Excluded from this is the Tower Bar, where the 2G-rule applies (recovered and vaccinated).

    A complete Corona vaccination (usually 14 days after the second vaccination) or a recovery from Corona (at least 28 days and a maximum of 6 months) exempts from the testing obligation if the proof is presented upon arrival. We would like to point out that the mask requirement in force in the house still applies.

    Possibilities of the test:

    1. A confirmation of a negative antigen rapid test. Test results from testing centers will not be accepted since 11/10/2021. A test result must be issued by a physician's office, pharmacy or laboratory. The test must not be older than 24 hours at the time of arrival.

    2. Confirmation of a negative PCR test. The test must not be older than 48 hours at the time of arrival. Again, only test results issued by a doctor's office, pharmacy or laboratory will be accepted.

    For longer stays, we require a new negative test result every three days.

  • 3G-rule:
    In areas where 3G regulation applies, fully vaccinated, recovered and negatively tested persons (certified test certificate) are still allowed to stay.
    This rule applies to the hotel in general and for the restaurant Port.

    2G-rule:
    In areas where the 2G regulation applies, only fully vaccinated and recovered persons are allowed to stay. This regulation is a requirement of the city of Hamburg, in which restaurant operators and owners of cultural institutions can decide independently on the basis of house law which G-regulation they apply in their establishments.
    This rule applies to the Tower Bar.

  • We record data about you (name and phone number) by using the luca app. This contact tracking is for your protection so that you can be informed, In the event that one of our guests was infected with Corona during their stay.

  • Here you will find all the important information about Hamburg and what to look out for.

  • All safety aspects relating to Corona are observed and implemented in accordance with the current regulations. We set a high standard of hygiene.

    We provide you with disinfectants at the entrances and exits in our lobby. Our employees have committed themselves to wash and disinfect their hands regularly and thoroughly.

    We want you to feel and be safe in your room. These are measures we have taken to protect your health:

    - Special training of our colleagues in our housekeeping department
    - Wearing gloves and respiratory mask during cleaning
    - Daily disinfection of surfaces and frequently touched objects (e.g. door and window handles, taps, remote control, etc.)
    - Use of a surface disinfectant that is suitable for viruses
    - Reduce all objects in the room to the most necessary (bedtime treat, flyer on the bed, etc.)
    - Daily exchange of all towels
    - Your bed linen is cleaned with antiviral detergent

  • Our reception has a new glass structure, through which we can see you but also protect you. Furthermore we are happy about a cashless payment. There are sufficient numbers of card payment devices available for payment by EC or credit card.

    You also have the option of using our free online check-in to reduce the time you spend at the reception. If you have provided an e-mail address when booking, you will receive a link to the online check-in shortly before the day of arrival. If you fill in the data, you only have to pick up your key card on arrival.

  • At the Hotel: Our colleagues wear a mask at all times - whether at reception, in the back office or when cleaning your room.
    We would also like to ask you to always wear a protective mask (FFP2 or medical mask) outside your room while moving around the house premises.

    In Hamburg:
    There is no longer a general obligation to wear masks on the streets and in public places since 18th of June 2021. You can find an overview of the current regulations here.

  • A perfect start to the day includes a delicious breakfast. We provide you with our popular breakfast buffet for 23,00 EUR per person/day. Breakfast is served from 06.30 - 10.30 am daily.

Restaurants & Bars

We will be happy to tell you which restaurants & bars are currently open at the hotel, whether you have to wear a face mask and how many persons we are allowed to welcome. We are looking forward to enjoy social evenings and delicious food with you.

To the overview
  • Yes, the Tower Bar opens daily 6 - 2 am.

    The restaurant Port opens daily 12 - 11 pm (kitchen 12 - 3 pm & 5 - 10 pm).

    The Hafen Diner and Willis Brasserie & Lounge remain closed until further notice.

  • We record data about you (name and phone number) by using the luca app. This contact tracking is for your protection so that you can be informed, In the event that one of our guests was infected with Corona during their stay.

  • A maximum of ten people may sit at one table. Children (under 14 years) are not counted. In addition, masks are compulsory in the entire house. The masks may be removed during the stay at the place.

    A further overview of the current regulations can be found here.

  • For a stay in our restaurant we require a negative Corona test until further notice.

    A negative test result of a PCR test or a rapid test is needed. The PCR test shouldn't be older than 48 hours and the rapid test shouldn't be older than 24 hours.

    Vaccinated and recovered persons are not required to submit a negative coronal test. Only a proof of recovery or vaccination is needed.

    Excluded from this is the Skyline Bar 20up, where the 2G rule applies since 1st of September (recovered and vaccinated).

    We would like to point out that the mask obligation (FFP2 or medical mask) that applies in the house still applies.

  • 3G-rule:
    In areas where 3G regulation applies, fully vaccinated, recovered and negatively tested persons (certified test certificate) are still allowed to stay.
    This applies to the restaurant Port.

    2G-rule:
    In areas where the 2G regulation applies, only fully vaccinated and recovered persons are allowed to stay. This regulation is a requirement of the city of Hamburg, in which restaurant operators and owners of cultural institutions can decide independently on the basis of house law which G-regulation they apply in their establishments.
    This applies to the Tower Bar.

  • Our colleagues wear a mask at all times - whether in the restaurant, when preparing your food and drinks or behind the scenes.
    We would also like to ask you to wear a mask (FFP2 or medical mask) outside the restaurant or bar while moving around the hotel. At your table, you can of course remove the mask to consume food and drinks.

  • Our employees always wear gloves when preparing your food and drinks. In addition, our kitchen and service personnel are trained in correct hand washing and hand hygiene (even before Corona). Our suppliers have also taken the same measures.

  • We provide disinfectants in our hotel lobby and at the entrance of our restaurant. Please disinfect your hands before entering.

    Our employees have also committed themselves to washing and disinfecting their hands regularly and thoroughly.

    After each use of chairs and tables we disinfect the surfaces with a surface disinfectant suitable for viruses.

  • No, if you have typical Corona symptoms, we would urge you to stay at home.

Business trips, conferences & private events

Are you looking for a safe hotel for your business trip, are you interested in one of our event rooms for a conference or would you like to celebrate your birthday, wedding or anniversary with us? You'll find answers to this and more with the most frequent questions of our guests.

To the overview
  • Yes, with pleasure! We look forward to welcome you.

    If you don't have a room reservation yet, the following booking options are available:
    Website: Daily rates and a good overview of our flexible rates can be found here.
    Reservation: We look forward to your reservation at the current daily or company rate at reservierung@hotel-hamburg.de or +49 (0) 40 31113 70 600.

    To arrange corporate rates, please contact us at sales@hotel-hamburg.de or +49 31113 70 740.

  • No, we look forward to receiving your reservation at your business rate at reservierung@hotel-hamburg.de or +49 (0) 40 31113 70 600.
    If you have any questions regarding your company rate, please contact us at sales@hotel-hamburg.de or +49 (0) 40 31113 70 740.

  • A good start to the day includes a delicious breakfast. Since 3rd of June we provide you again with our popular breakfast buffet for 23.00 EUR per person/day.
    The breakfast hours are daily from 06.30 to 10.30 a.m.

  • Meetings and events can be held under certain restrictions. Please contact our events team directly.

  • Private events can currently be held with a maximum of 50 guests. Vaccinated and convalescents are excluded from this regulation. Indoor events can be held with a maximum of 100 people if at least half of the guests are vaccinated. Likewise, dancing is allowed only if vaccinated or convalescent persons participate exclusively. The serving of alcohol is allowed at the seating area.

  • Due to the prescribed minimum distance between conference participants, the maximum capacity of our premises is currently very limited. The general upper limit for conferences in closed rooms in Hamburg is set at 100 people.
    Your personal contact (at events@hotel-hamburg.de or +49 (0) 40 31119 70 700) will be happy to show you alternative possibilities for your event so that the hygiene regulations can be observed. Among other things, it may be necessary to reduce the number of participants or rebook to another room.

    We take your and our guests' health and safety very seriously. For this purpose, we rely on our hygiene concept for conferences:

    - All house guests are required to wear face masks in public areas.
    - The appropriate routes for entering and leaving the room are marked to avoid oncoming traffic in the entrance area as far as possible.
    - Sponsor and exhibitor stands in the break area are only possible under certain circumstances. This mainly depends on the number of participants and stands.
    - Coffee break snacks and lunch will be available at the buffet. Participants are encouraged to consume food and hot drinks at their seats in the conference room, as the minimum distance in the break area may not be maintained.
    - Starters and desserts are provided in closed containers for self-service.
    - Disinfectant is available at the entrance to the hotel and in the break area in front of the conference room
    - In the entire house, special attention is paid to the disinfection of door handles, handrails, elevator buttons, etc.
    - For your safety, contact tracking takes place at all events using the Luca app.

  • The wearing of a medical or FFP2 mask is valid in the entire indoor area until the seat. However, the masks may be removed when all guests have been vaccinated or have recovered.
    Our colleagues also wear a medical mask at all times - whether in the event room, in the back office area or when preparing your food and drinks.

  • Yes, a disinfectant dispenser is available in each function room.

  • Yes, there is a minimum distance between seats. To make this possible, we have defined modified maximum capacities per room. Please get in touch with your contact person directly or contact events@hotel-hamburg.de or +49 (0) 40 31113 70 700 to find out more.

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