FAQs Rooms

• When are check-in and check-out?

  We assure the check-in at 3 pm and kindly ask you to check out before 11 am. If you would like to request an early check-in or late check-out please do not hesitate to contact us prior your arrival.

• At what time is breakfast going to be served and do I have to book it in advance?

  Breakfast times in the restaurant Port:
  Daily from 6.30 am to 10.30 am
  Due to renovation works the restaurant Port is closed from the 6th of January 2020 to approximately the 11th of March 2020
  
  Breakfast times in the Hafen Diner:
  Mon - Sat: 6:30 am to 11 am, Sun until 12 noon
  
  There is no need to book your breakfast prior your arrival. We are looking forward to your spontaneous visit. Breakfast is charged at 20 € per person and day. Some packages and rates already include the breakfast costs.

• Are there any parking facilities?

  Yes, there are a limited number of parking spaces in the courtyard of the hotel and in an adjacent public underground car park. The charge is 18 € for 24 hours. Unfortunately it is not possible to reserve a parking spot in advance. The height and width of the driveway are 1.8 meters.

• Which room categories offer harbour view?

  By booking directly in the hotel or on the hotel website, we guarantee harbor view in the room category Commander with guaranteed harbor view. In the rooms of the categories commander, lieutenant and captain, the harbor view can be deposited as non-binding request.

• What is the difference between the traditional and the modern part of the hotel?

  In the traditional house, which is very classic and listed, are the main reception and the rooms of the categories sailor, lieutenant, cabin, commander, commander with harbour view, nautic, tiny class and our family rooms. This part of the building was built in 1862 and is also called old sailor's house.

  A second reception can be found in the so-called residence building, which was built in 1995. In this modern part of the building are the rooms of the categorie captain.

• How do I book a room?

  Your are welcome to book your room online, via E-Mail at reservierung@hotel-hamburg.de or via telephone dialing +49 (0) 40 31 11 3 70 600.

• Is complimentary WIFI provided at the hotel?

  Yes, we offer complimentary highspeed internet (4mbits/s). By request, you can choose an upgrade free of charge, which enables you to surf the internet with 12mbits/s for 24 hours. Please type in your 5-digit roomnumber (e.g. 30 000 - 50 000) and your last name to login.

• Can I bring my dog?

  Yes, you are welcome to spend your stay in our hotel with your dog. Regardless of the size of the dog we charge 20 € per dog per day.

• Do you have smoking rooms?

  No, since March 2017 we are a non-smoking hotel.

• Can I cancel my booked room?

  Usually, you can cancel our best flexibal rate until 12 pm on the day of arrival free of charge. For booking, please note that other rates or special dates e.g fairs, harbour birthday, holidays or New Years Eve the cancelation policy may vary.

• Do prices include taxes?

  Yes, all of our room prices include VAT and the local culture- and tourism-tax. In case you are traveling for business purposes, please be sure to fill out this document and send it to us or bring it with on your arrival, to excempt yourself from taxes.

• Do I have to give my credit card details for booking?

  In case you do not possess a creditcard, you have the possibility to book via telephone without providing credit card details (not applicable for every category, rate and date). In preference, you can book your room online and use the payment method PayPal.