The new digital check-in
Perhaps you already know it from your last business or holiday trip - you have already checked in online for your flight and head straight to the gate with your digital boarding pass. Once you arrive at your holiday destination, all you have to do is pick up the keys to your rental car, because here, too, you have already submitted all the data in advance. On arrival at the hotel, however, you will be asked to fill out a so-called registration form in paper form? Among other things, the period of stay, the address and the telephone number must be entered here. Unfortunately, the law does not allow us to skip this step. But we have now digitalised and simplified this lengthy process for you. As soon as we open our doors again, you can also check in at our hotel on your smartphone!
How does that work?
Quite simply and without an additional app! If you make a reservation at our hotel (group travel excluded) and have left your e-mail address when booking, you will receive an e-mail before your arrival with all the important facts about your stay as well as a link to the online check-in. This will take you to the digital registration form. All the required data that you have already given us when booking will be listed there. What you can then do: Simply complete the missing information, sign with your finger - done! Your data will reach us immediately and securely. Upon arrival at the hotel, simply pick up your key card and enjoy your stay. Don't worry, if you don't want to use the online check-in, you can of course still check in on site at the reception. Here, too, the registration form can be filled out digitally on a tablet.
What are the advantages of digital check-in?
The "annoying" paperwork is already done in advance, we can concentrate fully on you and, if desired, have even more time in future for a warm welcome and a chat! Let us know how you are, tell us about your journey or ask for the best Hamburg tips. By the way, we have a few up our sleeves!
If you are arriving at the same time as many other guests (with the exception of group tours), waiting times will be even less frequent with the new digital check-in. Especially during Corona, this is certainly an advantage, as we can efficiently reduce contacts. Have you had a long journey and are looking forward to finally being able to rest? Then simply pick up your key card and then fall straight into your cosy bed! The environment also benefits, because before the pandemic we used about 100,000 registration slips a year, or rather a whole 500 kilogrammes of paper.
Why is a digital solution only possible now?
The path for the digital registration form was already cleared by politicians in 2019. Integrating such a process into a hotel is a lot of work and also involves high costs. Several digital interfaces have to be created, new software has to be implemented and the staff has to be trained. It has to be ensured that all systems from different providers can communicate with each other via secure interfaces and exchange data. In addition, every company has its very special processes and characteristics that need to be taken into account. This is no different in the hotel industry. Finding a software solution that could be adapted to our specifications and wishes as well as to our processes therefore took quite some time.
Since last year, we have been actively working on the implementation and can now hardly wait for you to check in with us digitally. However, we are much more eagerly looking forward to simply welcoming you back!
Until then, stay healthy and remember to try out the online check-in on your next visit. We look forward to seeing you!
PS: We are currently working hard on the projects of online check-out and digital door opening without a key card to make the arrival and departure experience perfect all round.